Framework Agreement for Energy Business and IT Consultancy Services

Platform-agnostic consulting expertise supporting business analysis, opportunity identification, solution design, enterprise and solution architecture advisory, project and programme management, change management and digital transformation, with a specific focus on the European energy and utility sector

Software build and extension services for custom and extended enterprise applications, including web, mobile, API and microservices delivery, and enterprise integration.

Technical delivery services related to the SAP Utilities platform (IS-U, S/4HANA Utilities, FI-CA), including development, configuration and functional consulting.

Delivery services for Microsoft Dynamics 365 Customer Engagement applications and the Power Platform, covering CRM, customer service, field service, customer insights and low-code solutions, and associated communication channels.

Delivery services for Microsoft Dynamics 365 Finance & Operations and Dynamics-based utility vertical solutions, including ERP implementation, utility billing and meter-to-cash processes.

Delivery services for the Salesforce CRM platform, including development, configuration, customisation, integration and related implementation activities, and associated communication channels.

Operation, administration and continuous improvement of cloud and onpremises platform environments supporting Enovos Luxembourg's IT infrastructure. Services under this Lot may be delivered under 24/7 on-call or operational support arrangements where time-critical platform continuity is required.

Support and operational services for energy trading, portfolio optimisation and market-facing activities, including application support for tools used in trading and optimisation contexts. Services under this Lot may be delivered under 24/7 on-call or operational support arrangements where time-critical continuity is required, including for energy nomination and asset monitoring.

Support and operational services for Virtual Power Plant operations, flexibility monetization and aggregation, and related asset-level activities, including application support for tools used in flexibility and VPP contexts. Services under this Lot may be delivered under 24/7 on-call or operational support arrangements where time-critical continuity is required, including for VPP operations and asset monitoring.

Services related to data engineering, architecture, analytics enablement, data governance and AI solution delivery, including build, integration and operationalisation of data and AI capabilities.

IT security services covering security engineering, architecture and DevSecOps practices to support secure platforms, applications and delivery pipelines, including security of AI systems and AI-assisted security tooling.

Information Security Governance, Risk & Compliance services covering the definition, governance, monitoring and continuous improvement of the information security framework, including security strategy, risk management, compliance, assurance and information protection governance.